CREW FAQS
What do I wear to class? Please wear exercise clothes you feel the most comfortable in. Grippy socks are compulsory for all our classes except Yoga. You can bring these with you or we have socks for you to buy at reception.
What should I bring to my class? Bring your water bottle, towel and pilates grippy socks! We have everything else you need :) If you don't have socks or water, they can both be purchased at the studio.
Why do I need to wear grippy socks? Grippy socks are compulsory at the studio for cleanliness and hygiene reasons. The grip in the socks is also extremely beneficial to avoid falling or slipping during practice, especially on the reformer.
How do the waitlists work? After you add yourself to the waitlist you will receive a text message confirming you are on the waitlist. If a spot becomes available in the class you will receive a text message letting you know you are in the class. Our waitlists are considered a booking with the intention to attend. As such, you may be added to the class at any time before the class is scheduled to begin. If you no longer wish to attend the class, please make sure you remove yourself from the waitlist to avoid being added automatically. If you are added into class and then cancel/no show, the normal cancellation/no show fees will apply.
What is our no show policy? If you do not cancel out of your class in your app, even within the timeframe of the late cancellation period (10 Hrs), you will be marked as a No Show. This means you will forfeit your class credit, or if you are on the Crew Membership, you will be charged a $15 fee. This is not to penalise our clients but to get our clients into the habit of cancelling every class they cannot make.
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What is your class cancellation policy? We have a 10 hour cancellation policy, if you cancel your class inside of this time you will lose your class credit, of if you are on a Crew Membership, you will be charged a $15 fee.
What if I’ve never done Reformer Pilates before? That is absolutely fine, we can’t wait to have you in the studio and show you what the fuss is all about! If you are brand new to Reformer Pilates we advise you that you book into our Mat Pilates classes for your first few classes. Our Mat Pilates classes are designed to complement and support our Reformer Pilates. Do not be fooled - our Mat Pilates classes are equally as challenging as Reformer (more so) as this is where you will learn all about connecting with your core and building resistance through body weight and all our different props. We also recommend that you come to the studio 10 minutes early to class so we can show you around the studio and the reformer bed.
Can I do pilates if I am pregnant? We are an evidence-based pilates studio meaning we follow the most current and up to date scientific studies including the Australian Department of Health Pregnancy Guidelines. Which you can read: https://www.health.gov.au/sites/default/files/2023-11/physical-activity-and-exercise-during-pregnancy-guidelines-brochure.pdf These guidelines highlight that during pregnancy you should: Be active 7 days a week Do moderate intensity activities for 2.5 - 5 hours a week OR do vigorous intensity activities for 1 - 2.5 hours a week Do muscle strengthening exercises at least 2 days a week Do pelvic floor exercises Our schedule of classes tick all these boxes! The guidelines also state that during pregnancy you should avoid: Lying on your back for long periods of time after 28 weeks (try tilting your body on a 45 degree angle or laying on side) Avoid falling (activities that require a high level of balance and coordination) Significant changes in pressure (e.g. sky diving and scuba diving) Heavy lifting So throughout the class if you are pregnant we may work with you to ensure that you are not put in a position where there is a possibility of falling and if over 28 weeks we will either provide a pregnancy wedge to prop you up to a 45 degree angle or lay you on your side if we are lying on our backs. We will concentrate on keeping you strong and moving throughout your pregnancy! Note that there is no mention to not work your abdominals, it actually even states that strengthening the pelvic floor is a daily importance! Should I be doing ab curls if pregnant or if I have diastases? Many instructors mistakenly believe ab curls increase risk of abdominal separation. This is not true. There are multiple studios showing zero harm to pregnant and postpartum people from ab curls and a recent systematic review found gentle ab curls can actually assist to decrease diastases. Further, pregnant people who do abdominal strengthening during their pregnancy, including abdominal curls, tend to have less diastases and recover more quickly from postpartum. Thinking about the basic anatomy. When the rectus abdominis contracts (e.g. in an ab curl) it pulls itself together, narrowing the abdominal separation. To read the research yourself, Google PMID: 37286390 PMID: 36934466 Our goal is to keep you as comfortable as possible during pregnancy. And as each pregnancy and bump is completely different some movements including laying on your back, single leg work or ab curls my feel more uncomfortable to one pregnant person than the next. Therefore, at Crew we try to care for each pregnant client as an individual and understand that we may need to modify the exercises differently for each body and pregnancy.
When can I come back to Pilates after having a baby? Please consult with your doctor as we require clearance from your doctor before you start. Clearance is generally given at the 6 week check after giving birth, depending on the type of birth you have had. We will always be guided by your GP. Do not worry - you will be back and moving again in no time!
Can I do Pilates with a previous injury? Yes, our trainers are highly knowledgable and will be able to cater and modify the exercises to best suit you and your injury. However, if the injury is in an acute stage we recommend that you get physio clearance before coming to a group class. If you need a referral for a Physio - we love Erko Physio and trust them with all our clients needs.
How do I cancel my class? This can be done in your Crew Pilates Co app. Simply go into MY BOOKINGS, press on the class you do not want to attend, go to the bottom of the page and press cancel. Please refer to our cancellation policy question.
How do our memberships work? Our membership programs are the most cost effective way to workout at Crew. We have 2, 3 & 7 classes per week memberships to offer our clients, and you can upgrade your classes per week at anytime! We have a minimum term of 12 weeks, the membership will continue to stay active until you tell us to cancel it. You can book your classes up to 2 weeks in advance with your weekly allocation of credits (these credits don't roll over each week). Memberships are best for those clients who stick to a weekly routine and know the classes they want to attend each week to avoid waitlists. After the initial 12 weeks commitment, you can cancel your membership by emailing hello@crewpilatesco.com.au. Your membership will then end 28 days from receipt of email.
Can I put my membership on hold? How much does it cost? Yes you can - everyone deserves a holiday! We charge a fee of $5 a week while your membership is on hold. Your membership will pick up where you left off once you are back. Our hold periods are for one week minimum, up to a maximum of eight weeks over a 12 month period. Holds start on the day your memberships starts each week. We require 7 days notice via email to action membership holds. Please email hello@crewpilatesco.com.au.
Why is the app saying I need to buy a package? If the app is saying you need to buy a new package, this means you have exhausted all of your credits. Your package may have expired or you have used all of your membership/package credits on other bookings, waitlists or late cancellations.
Do you have a Refer a Friend rewards? Yes we do!! If you refer a friend and they sign up to membership, please tell us within the week to claim a $100 credit for your membership. More friends, more rewards for you!
Can I book a private class? Yes you can! We offer one on one sessions with a qualified Pilates instructor for $110. We also have a package of 5 Private Sessions for $500.
How do I update my credit/debit card in the app? Go to the Crew Pilates Co app. Go to the MORE section, then to Billing Information, then you can update your card or bank details from there. Otherwise pop on in to reception and we can assist in person.
What are the studio Ts&Cs? - Booking period - Members are able to book classes up to 14 days in advance and up to 15 minutes before the start of a class. - Membership Terms - CREW memberships include up to 7 classes per week. POWER memberships include up to 3 classes per week. CORE memberships include up to 2 classes per week. Unused sessions do not roll over. Additional Classes will incur a discounted charge of $20 per class. - Class Pack Terms - All class packs have a 3 month expiry. No refunds on Class Packs or Intro Passes. No extensions on Class Packs or Intro Passes. - Class Cancellation Policy - A 10 hour Cancellation policy applies to all pre booked classes. CREW members that cancel a class with less than 10 hours' notice OR do not turn up to a booked class will automatically be charged a $15 late cancel/no show fee. All other Members + Pack holders will forfeit one session as a cancellation fee if they do not show up to class or cancel within the 10 hour cancellation window. - Late Arrival to Class - For the safety and fairness of all members and guests, if you arrive more than 5 minutes late to class, your space may be released to a standby client and you will be charged a late cancellation fee consistent with the terms of your membership agreement. - Waitlist Terms - You may be added from the waitlist into class at any time, up until the class is scheduled to begin. Waitlist bookings are considered regular bookings with the intention to attend. If you no longer wish to be added into class, you must remove yourself from the waitlist - or you will be charged for the booking if added into class. If you are added from the waitlist and you ‘late cancel / no show’, the class cancellation policy will apply. - Suspension of Account - All members are able to suspend their membership up to a maximum of 8 weeks over a 12 month period, at a cost of $5 per week. It is the clients responsibility to cancel any bookings, including recurring bookings, to avoid being charged during the suspension. Suspension requests must be submitted to hello@crewpilatesco.com.au. 7 days written notice required for all suspension requests. - Membership Termination - Members who wish to terminate their membership during their ‘minimum term’ will be required to pay the higher of the remaining total balance due for the Term, or a sum equal to 28 days membership fees. At all other times the standard 28 days written notice is required to terminate a membership. Termination requests must be submitted to hello@crewpilatesco.com.au. The 28 days notice will begin from the date email has been received.
How can I contact the studio? You can call the studio on 0475 808 382 or email hello@crewpilatesco.com.au (please avoid messaging us on social media as these can be missed).